What types of products does PAWYCATY offer?

PAWYCATY specializes in a curated selection of innovative pet products designed to enhance the playtime and comfort of pets. Our offerings include interactive cat toys, cozy dog sweaters, and practical items such as retractable leashes with built-in lights for safety during outdoor activities.

How can I ensure the safety of my pet while using your products?

Safety is a priority at PAWYCATY. We recommend closely supervising your pet during playtime, especially with interactive toys. Additionally, our retractable leashes are designed with built-in lights to enhance visibility during walks, contributing to a safer outdoor experience.

What is your return policy?

We have a 14-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. You will need to provide a receipt or proof of purchase. For more details, please refer to our return policy section.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

We do not facilitate direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item arrives damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us for clarification.

Do you ship internationally?

We currently offer shipping within Canada and to select international locations. Please check our shipping policy for more detailed information regarding international shipping options and any associated fees.

How can I contact PAWYCATY for further inquiries?

You can reach us via email at yoodocanada@gmail.com .